Delivery policy

We deliver within a 20km Radius of Westport, Ontario. If you are outside our radius please call (613-407-9074) or email (katie@wwwpetsupplies.com) before placing your order.

All Orders that include a bag of dog food, cat food, litter, or bird seed qualify for free delivery. All other orders will have a $3.00 delivery fee.

We do not currently offer shipping. If you are outside of our delivery radius please call or email before placing your order

We are happy to offer same day Delivery*. We will contact you to arrange a delivery window.

*With the exception of Special Order Items

Special Order Items

We are pleased to offer a greater variety of products on our online store than what we can carry in-store.  This could include a wider variety of flavours or variations of your favourite pet foods, or increased offerings of pet treats and other pet accessories.  We can order in most brands of dog and cat food in 7 to 10 days. 

We will phone or email you when an item has arrived.  While pet accessories follow the same ordering schedule, due to the pandemic, delivery of some items could be longer.  We do our very best to only offer items that are available in these uncertain times.

Our orders are made on Monday with deliveries arriving Thursday and Friday of the same week. For prompt arrival of your special order item place your order before Monday.

Returns and exchanges

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